Yith Woocommerce Order Tracking
Allow order tracking for a better customer service
The online purchase process starts when users add the product to the cart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility loyalizing the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery steps.
Users have bought their products and started the payment. The order is completed. And now? If you think you can finally relax, satisfied by the last transaction, you are wrong.
Even if you have given the package to the carrier, and designate an external company for the delivery, you still have the responsibility for the shipped product: you will be the person that the customer will contact in case of delay, and yours the e-commerce that will lose credibility, getting negative reviews in the event of a missing delivery.
The best customer service you can offer must go with customers, from the purchase to the moment when, finally, they will get what they have purchased in your online shop. Giving users the freedom to observe the whole delivery process of the product with a single click with the order tracking will simplify the entire sale process, and it will help you manage your customers’ requests.
This is the simplest way to get rid of those phone calls and all the emails regarding delivery time and modality, and all the complaints about possible mistakes of the shipping company you have offered.
What the plugin doesAn easy way for your customers to track orders placed on your e-commerce.How you can benefit from it:
- You will improve the quality of your customer service by offering transparency and professionalism;
- You will reduce the workload of your customer service by offering an automatic tracking of orders so as to decrease the number of phone calls or emails related to the orders status; Yith Woocommerce Order Tracking
- You will loyalize your customers by offering them a complete overview of their orders, shipping times, estimated delivery, etc.
This plugin is used by 14.263 customers, with a rating of 4.5/5 and a 97% customer satisfaction in support!
